ABOUT US

Through American Floral Delivery you can send elegant roses, fresh flower bouquets, blooming and green plants, and fruit and goodies baskets throughout most of the world via its computerized sending system and network of more than 75,000 professional affiliate florists. A complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Each gift is professionally designed and delivered, to ensure the highest level of quality and service. A personal enclosure card message is included at no extra charge, and satisfaction is always guaranteed.

Our shop is open from 8:00 a.m. to 7:00 p.m., Monday through Saturday and from 11:00 a.m. to 5:00 p.m. on Sunday.



To help assure on-time delivery during the busy holiday season, place your order at least one day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on Christmas Day.

           
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American Floral Delivery will deliver flowers anywhere in the nation.

We have access to local flower shops across the globe and provide delivery through FTD, Teleflora and other wire networks. We deliver via UPS and FedEx as well directly from our own brick and mortar shops. We have been delivering flowers nationwide ince 1946 and worldwide since 1963.

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Silk arrangements
• Dried floral arrangements
• Weddings
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards
• Candles

We provide via email a customer service telephone number within minutes of you placing an order. This email will include your confirmation number and the florist who will be your primary point of contact regarding your order.

If you have any questions or need more information, please contact us by email at: admin@americanfloraldelivery.com.

American Floral Delivery
6677 Orchard Lake Rd.
West Bloomfield, MI 48322-3404

American Floral Delivery

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Same-Day and Next-Day Delivery in U.S. and Canada

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 5:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($16.99 per delivery in U.S. and Canada / $16.95 international) apply to all orders. Fed Ex packages may have various charges.


Peak Floral Delivery Periods

IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.


Sundays and Legal Holidays

Delivery service is often NOT available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.


Requests for A.M. or P.M. Delivery

On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests whenever possible for AM delivery, PM delivery, or delivery by a specific afternoon time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm.


International Orders

Flower Delivery Express delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)

Deliveries Sometimes Need to be Rescheduled
IMPORTANT In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule them for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also a note of apology for the delay will be included with the item.
 

Refund Policy
If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancellation fee applied.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.